SHIPPING & RETURNS
The following is a list of shipping information that pertains to all online order shipments:
For your protection, we will not ship merchandise if we are unable to verify your billing address.
International Shipping
We do not ship internationally and only do business within United States.
Returns
We at El Dorado Jewelry want our customers to be completely satisfied with their purchase. We allow merchandise to be returned for full refund or exchange within 7 business days after you receive your product. Please Email us your Name, Address, Order Number and Reason for Return. After verification is made, we will provide you a RMA number. Please ship after you get the RMA number or we will not be able to proceed with your request.
All custom and personalized pieces are final sale and non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
The following is a list of shipping information that pertains to all online order shipments:
- We process all orders Monday-Friday. Orders placed on Saturday, Sunday, or on a national holiday will be processed the following business day.
- Shipping date is based upon stock availability.
- Item in stock will usually be delivered within 5 business days.
- In the event of out of stock item, you will be notified via email and be given the option to cancel order or to have the order processed as a back order.
- Delivery time on back orders and custom pieces is 4-6 weeks.
- If you need your order by a certain date, please email us at eldoradojewelry@yahoo.com and we will discuss about the possibility
- All shipments will require customer signature upon delivery.
For your protection, we will not ship merchandise if we are unable to verify your billing address.
International Shipping
We do not ship internationally and only do business within United States.
Returns
We at El Dorado Jewelry want our customers to be completely satisfied with their purchase. We allow merchandise to be returned for full refund or exchange within 7 business days after you receive your product. Please Email us your Name, Address, Order Number and Reason for Return. After verification is made, we will provide you a RMA number. Please ship after you get the RMA number or we will not be able to proceed with your request.
All custom and personalized pieces are final sale and non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
- Once you receive an RMA number, you have 5 business days to send the merchandise back.
- Please package your item securely including all original packaging and collateral materials, along with your name, address, phone number, email address, and the provided RMA number.
- For your security, please send your return via registered USPS/UPS/FedEx, insured. Please provide us with the tracking number once you have sent out the package.
- We are not responsible for items damaged or lost in transit. Items returned without a proper RMA number will not be entertained.
- Please allow 7 business days to process your return. We will refund you the amount of the item returned, excluding shipping costs