REPAIRS
At El Dorado Jewelry, we take pride of our quality and craftsmanship. However, jewelry by nature is delicate. We can only accept repairs for items purchased on our website at www.eldoradojewelry.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Pricing for repairs vary depending on the style. To request a repair please email us at eldoradojewelry@yahoo.com with your original order number and a photo of the item you wish to repair. We will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair charge at the customer’s expense. We will do our best to repair the item to the original form, but each piece of jewelry is different and there is no guarantee the exact look can be restore. The repair time varies depend on each item but normally it takes about 2 weeks for any local (los angeles) repair and 4 to 6 weeks for overseas. We will let you know ahead of time of the cost and time for the repair before authorizing the procedure.
At El Dorado Jewelry, we take pride of our quality and craftsmanship. However, jewelry by nature is delicate. We can only accept repairs for items purchased on our website at www.eldoradojewelry.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase. Pricing for repairs vary depending on the style. To request a repair please email us at eldoradojewelry@yahoo.com with your original order number and a photo of the item you wish to repair. We will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair charge at the customer’s expense. We will do our best to repair the item to the original form, but each piece of jewelry is different and there is no guarantee the exact look can be restore. The repair time varies depend on each item but normally it takes about 2 weeks for any local (los angeles) repair and 4 to 6 weeks for overseas. We will let you know ahead of time of the cost and time for the repair before authorizing the procedure.